Frequently Asked Questions
About Pramukh Jewellers
If in any case there is a conflict regarding either price of the products or any other issues on pramukhjewellers.com, the final call would be of the management at pramukh jewellers.
Who are we? What makes Pramukh Jewellers Best Choice For Jewellery Purchase ?
Pramukh Jewellers is Best Place for Purchase because we offer you an exquisite range of Latest Trand of jewellery designs, wide collection for selection , best Purity of Jewellery , Wast Experience of Manufacturing and Retailing of Daily wear and Wedding Jewellery designs from India and now a unique and hassle free online and offline shopping experience that you’re sure to enjoy.
Where is Pramukh Jewellers located?
We are located in Anand, Gujarat the Milk City. We design and manufacture all our jewellery in India. Our store location is Vraj Complex, Opp.Nava Ramji Mandir, Near Gamdivad Char Rasta, Station Road, Anand – 380 001 Gujarat, INDIA.
Do you have Retail stores ? Can I visit your store to see the jewellery ?
Yes , We have a Retail Sales store Located in ANAND city , Gujarat , India since 1999 , and We have recently renovated our Stores in and Created Multy Storied “The Jewellery Mall” in Anand, Gujarat where customers can come and experience our exclusive designs.
Do you offer any additional discounts?
No, we do not offer any additional discounts. Because Our Jewellry is Best in Purty , New In Design , and Reasonable in Pricing. Our all inclusive MRP is lower than most stores.
If I can't find the piece I wanted Which is Sold , or right now is not present on the site. Can I still order it?
It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our best and make it available for you. Contact Pramukh Jewellers Customer Delight team During the Business hours.
Can I customize a custom design?
Please call our Customer Delight team and they will be able to help you. You can customize the gold design , Size , Weight and the diamond colour-clarity combination as per your choice.
Can I get the jewellery in a different gemstone or metal not offered on Pramukh Jewellers?
Please call our Customer Delight team and they will help you with possible choices.
Is my jewellery authentic and certified?
All jewellery bought from Pramukh Jewellers is certified by 916 BIS Hallmark.
I lost my jewellery certificate, can I get a duplicate?
we may arrange a duplicate if the design is present for you but it’s chargeable. It will come with copy/duplicate written across the certificate as a watermark.
Making an online purchase
How should I place an order online?
Please follow these simple steps:
» Select your piece of Jewellery and “Add to your Shopping Cart’
» Click on ‘ Checkout’ if you have finalized your order, else ‘Continue Shopping’
» Enter your Email Address and Name on the Checkout Screen and proceed for Billing and Shipping
» Enter your shipping details and continue to the Payment Options
» Select your Mode of Payment and Place the order
» You will receive an order confirmation email to the e-mail you provided while placing your order.
Can I order by phone?
Sure, You can browse through our designs on the website and order your selected design by phone. Our customer Delight representative would help you to place the order. Please contact them at +91 9409272975 , during Business hours.
Will I get an order confirmation?
Yes. Your order confirmation will be sent to the e-mail you provide while placing your order.
Can I cancel my order ?
You can cancel the order before delivery schedule. once Product is dispatched or delivered, it is not possible , however you can change the selection of product if it is available. if it is possible you have to bare the total courier charges
Can I Exchange or Return the jewellery ?
You can not exchange or return jewellery you purchase. however if it is possible by our management you can exchange an unworn , unaltered product with additional Cost of rate or all other charges. pls. contact Our customer delight team on +91 9409272975.
How do I make a payment for a Pramukh Jewellers purchase?
Pramukh Jewellers offers multiple methods to make payments for your order Like : 1) Direct Bank Transfer. 2) A/c. Payees Cheque Payment. 3) Cash on delivery. 4) Online Credit card trusted safe payment gateway.
Are there any Extra costs we have to pay While Delivery ?
How much does it cost me to have a Pramukh Jewellers product delivered to my home?
Pramukh Jewellers offers a nominal rates of shipping on all items out of gujarat and within India. you can calculate shipping rate on cart page of Pramukh Jewellers.com.
What is the estimated delivery time?
For Orders within India, our delivery date depends on the product selected as well as the shipping address provided by you and Courier. We have several products under the Express Delivery section. These are ready to ship products and will be delivered to your address within 2 to 10 business days.
How will the delivery be done?
We process the national delivery only through reputed insured couriers. Please check if we deliver to your pincode. If there is no courier service available in your area, we do apologize for the inconvenience caused.
How safe is my product?
Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured till it reaches your doorstep, and we only work with reputed and established courier services for orders within India and UPS for international orders . Please do not accept any package that has been tampered with.
Can I change my shipping address after I have place an order?
Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Delight team at +91 9409272975 for assistance.
For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.
In case your queries were unanswered contact our ‘Customer Delight’ team at +91 9409272975 during Business hours 10.00am to 6.00 pm (Excepts Sundays and Holidays).